- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 14 days of delivery for a full refund or replacement. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to any address in the UK.
All shipping within the UK is free other than the following places as there is a surcharge for us to send there. Please contact us if you live in the following places as we can try to lower or remove this surcharge depending on the item you order.
Isle of Man
Isle of Wight